Terms and Conditions
Terms & Conditions
Cheltenham Computer Services hereafter referred to as CCS
Computer Repairs Services & Support
Purchase of goods and services from CCS are subject to
the following terms and conditions. By agreeing to purchase or receive goods or
services from CCS, you accept the following terms and conditions, without
limitation or qualification.
1.0
Definitions
In these conditions:
"Conditions" means these
Conditions of Provision of Goods and Services;
"Customer" means a person,
firm or corporation, jointly and severally if there is more than one, that
requests goods or services from CCS;
"Services" means all services supplied
by CCS to the Customer;
"CCS" means Cheltenham Computer Services;
and
"Party" and "Parties" means severally and not jointly CCS and/or the
Customer as the context requires.
2.0 Basis of
Contract
2.1 Unless otherwise agreed by CCS in writing, these
Conditions apply exclusively to every contract for the sale of goods or the
provision of services by CCS to the Customer and cannot be varied or
supplanted by any other terms or conditions without the prior written consent of
CCS.
2.2 Any written quotation provided by CCS to the Customer
concerning the proposed supply of goods or services is valid for 30 days and is
an invitation only to the Customer to place an order based upon that quotation.
These Conditions may be supplemented by additional terms in CCS's quotation
which are not inconsistent with these Conditions.
3.0 Charges and
Payment
3.1 Payment for goods and services must be made by cash or
cheque or credit card via PayPal on or prior to the completion of the provision
of goods or services unless the Customer has a credit account with CCS.
3.2
All CCS visits are chargeable and are charged in hour units after the first
hour. Any part thereof is chargeable at the same rate as a full hour.
3.3 All
goods supplied by CCS are charged separately from the services.
3.4
Where there is any change in the costs incurred by CCS in relation to the
goods or services, CCS may vary its price for goods or services on order to
take account of any such change, without giving notice to the Customer.
3.5
Call-out fees may be applied at rates dependent on the Customer's distance from
Cheltenham.
4.0 Payment Default
4.1 If the Customer
defaults in payment by the due date of any amount payable to CCS, or if any
cheque drawn by the Customer is dishonoured, then all money which would become
payable by the Customer to CCS at a later date on any account, becomes
immediately due and payable without the requirement of any notice to the
Customer, and CCS may, without prejudice to any other remedy available to
it:-
(a) charge the Customer interest on any sum due at the rate of 2% above
the corporate reference rate of CCS's principal banker. This interest shall
be calculated daily and compounded every 30 days for the period from the due
date until the date of payment in full;
(b) charge the Customer for all
expenses and costs (including legal costs on a solicitor/own client basis and
dishonoured cheque fees) incurred by it resulting from the default and in taking
whatever action it deems appropriate to recover any sum due;
(c) cease or
suspend for such period as CCS thinks fit, supply of any further goods or
services to the Customer;
(d) by notice in writing to the Customer, terminate
any contract with the Customer so far as unperformed by CCS; without effect on
the accrued rights of CCS under any contract.
4.2 Clauses 4.1(c) and
4.1(d) may also be relied upon, at the option of CCS:
(a) where the Customer
is an individual, he or she becomes bankrupt or enters into any scheme of
arrangement or any assignment or composition with or for the benefit of his or
her creditors or any class of his or her creditors generally; or
(b) where
the Customer is a corporation, it enters into any scheme of arrangement or any
assignment or composition with or for the benefit of its creditors or any class
of its creditors generally, or has a liquidator, provisional liquidator,
administrator, receiver or receiver and manager appointed, or any action is
taken for, or with the view to, the liquidation (including provisional
liquidation), winding up or dissolution without winding up of the
Customer.
5.0 Passing of Property
5.1
Until full payment in cleared funds is received by CCS for all goods
supplied by it to the Customer, as well as all other amounts owing to CCS
by the Customer:
(a) title and property in all goods remain vested
in CCS and do not pass to the Customer;
(b) the Customer must hold the
goods as fiduciary bailee and agent for CCS;
(c) the Customer must keep the
goods separate from its goods and maintain the labelling and packaging of the
goods; the Customer is required to hold the proceeds of any sale of the goods on
trust for CCS in a separate account however failure to do so will not
affect the Customer's obligation to deal with the proceeds as
trustee;
(d) CCS may without notice, enter any premises where it
suspects the goods may be and remove them, notwithstanding that they may have
been attached to other goods not the property of CCS, and for this purpose the
Customer irrevocably licenses CCS to enter such premises and also
indemnifies CCS from and against all costs, claims, demands or actions by
any party arising from such action.
6.0 Risk and
Insurance
The risk in the goods and all insurance responsibility for
theft, damage or otherwise in respect of the goods shall pass to the Customer
immediately upon delivery of the goods to the premises nominated by the
Customer.
7.0 Performance of contract
Any period or
date for delivery of goods or provision of services stated by CCS is
intended as an estimate only and is not a contractual commitment. CCS will
use its reasonable endeavours to meet any estimated dates for delivery of the
goods or completion of the services.
8.0 CCS
Warranties
8.1 If CCS is not able to diagnose the cause of any
hardware or software problem, then no charge will apply to the
Customer. CCS does not warrant that it will be able to fix all problems
that it diagnoses.
8.2 All goods and services supplied shall be free from
defects in materials and workmanship for a period of 10 days from the date of
delivery.
8.3 Nothing in this clause 8 is intended by the parties to be, and
shall not be construed or interpreted to be, a representation, term, warranty or
condition that the operation, use or functionality of any goods or products
supplied by CCS (including any software) will be uninterrupted or error
free. Customer understands and accepts that all such goods and products
(and information technology and communications products generally), may have
errors (or "bugs") and may encounter unexpected problems, and accordingly
Customer may experience downtime and errors in the use of the goods and
products. Without limiting the obligations set out in clause 9, Customer
will put in place reasonable internal procedures and processes to enable it to
minimise any inconvenience and any adverse impact of any such downtime or
error.
8.4 CCS will comply with its obligations under the Data
Protection Act 1998 and in accordance with its Privacy Policy which can be
viewed. Customer must read and shall be deemed to have read the Privacy
Policy. Customer agrees and consents irrevocably to CCS's use of
Customer's personal information in accordance with the Privacy
Policy.
9.0 Customer's Responsibilities
9.1 Customer
shall be solely responsible for all data inputs, the manner of use of the goods
by all those to whom it provides access and all outputs derived, and all other
results of such processing.
9.2 Customer shall comply, at its own expense,
with any recommendations and guidelines with respect to the use of the goods,
including any adjustments or replacements required in respect of equipment and
software that is incidental or collateral to the use of the goods.
9.3
Customer shall ensure that its operators are adequately trained and informed as
to the use of the goods and shall comply with guidelines and procedures supplied
by CCS and/or any third party manufacturer from time to time.
9.4
Customer shall promptly report errors or faults in the operation of any aspect
of the goods or any provision of the services in accordance with applicable
fault reporting procedures from time to time.
9.5 Customer shall perform
general "housekeeping", testing, adjustment and/or maintenance as recommended
by CCS in respect of any goods supplied by CCS in order to maximise
the availability of and performance of the goods or permit performance
by CCS of any of its obligations hereunder.
9.6 Customer agrees to
exercise due care and carry out such precautions which may be recommended
by CCS or otherwise required as a matter of prudence in connection with the
performance by CCS of any of its obligations hereunder, for example, but
without limiting the generality of the foregoing, advising its staff of system
restarts or scheduled downtime, recording of error information, and will
co-operate with other system administration activities such as, but not limited
to, running diagnostic tests and operational readiness tasks.
9.7 The
Customer shall as a fundamental term of these Conditions back up all software,
data and files that are stored on its computer and/or on any other storage
devices it may have prior to the arrival of the CCS technician. CCS
and/or its third party service provider shall not be responsible at any time for
any loss, alteration or corruption of any such software, data or
files.
10.0 Liability
10.1 To the full extent
permitted by applicable law, all conditions, warranties, representations,
indemnities and guarantees with respect to the goods and/or the services, or
other goods or services that may be provided by CCS under these Conditions,
that may otherwise be implied by statute, law, equity, trade custom, prior
dealings between the Parties or otherwise (including, but not limited to, any
implied warranty of merchantability, fitness for particular purpose, quiet
enjoyment or non-infringement) are hereby expressly excluded.
10.2 Except to
the extent specifically provided in these Conditions, CCS's sole liability to
Customer for any and all breaches of any term or terms of these Conditions,
whether express or implied, shall be limited to:
10.2.1 subject to
sub-clauses 10.2.2 and 10.2.3, the aggregate amount of the fees and charges paid
by the Customer under these Conditions as at the date of the breach;
10.2.2
in relation to goods if supplied to Customer as a consumer:
(a) the
replacement of the goods or the supply of equivalent goods; or
(b) payment of
the cost of replacing the goods or acquiring equivalent goods; or
(c) the
repair of the goods or payment of the cost of having the goods repaired;
and
10.2.3 in relation to services if supplied to Customer as a
consumer;
(a) the supplying of the services again; or
(b) the payment of
the cost of having the services supplied again, as in each case Geeks2U may
elect.
10.3 In no event shall CCS be liable to Customer or to any third
party under or in connection with these Conditions or in respect of the use of
(or failure or performance of) the goods or the supply of the services
for:
10.3.1 malfunctions or failures caused directly or indirectly by:
(a)
any third party;
(b) actions of CCS that were expressly or impliedly
authorised by Customer, or by Customer's employees or agents;
(c) accident,
misuse or abuse by anyone other than the CCS;
(d) alteration or modification
of the goods by anyone other than the CCS;
(e) products (including any
hardware or software) not licensed or supplied by CCS that are attached to
or used with the goods;
(f) Customer's failure to provide a proper operating
and working environment for the goods;
(g) damage during any movement,
relocation or re-installation of the goods;
(h) power surge or
failure,
(i) acts of God or acts outside CCS's control;
(j) any other
condition not arising under normal operating conditions; or
(k) normal wear
and tear; or
10.3.2 any loss or damage of any nature arising or caused
directly or indirectly by any breach of the Customer's obligations or
responsibilities set out in these Conditions.
10.4 Any replacement of parts
under warranty will be carried out at the premises nominated by CCS. The cost
and risk of transport of any defective part to the nominated premises is the
responsibility of the Customer.
10.5 In no event will CCS be liable to
Customer or to any third party under or in connection with these conditions or
in respect of the use of (or failure or performance of) the goods or the supply
of the services for:
10.5.1 any loss of profit, business interruption, loss
of or damage to goodwill, and/or any expectation benefit;
10.5.2 Customer's
liability to any third party; or
10.5.3 incidental, consequential, special,
exemplary or punitive damages of any nature, howsoever arising or caused,
including without limitation the breach of these Conditions or any expiration or
termination of these Conditions, whether such liability is asserted on the basis
of statute, contract, tort (including negligence or strict liability), equity or
otherwise, even if CCS has been advised of the possibility of such loss or
damage.
10.6 CCS will not be liable for any loss or damage suffered by
the Customer where CCS has failed to meet any delivery date or cancels or
suspends the supply of goods or services.
10.7 Nothing contained in these
Conditions excludes, restricts or modifies any:
10.7.1 implied condition,
warranty or other implied obligation in relation to these Conditions or the
software and services where pursuant to applicable law to do so is unlawful or
void; or
10.7.2 liability for fraud or deceit; or
10.7.3 liability for
death or personal injury caused by the negligence of either Party.
11.0 Copyright in Software
11.1 CCS will not be
responsible to the Customer or any third party for any breach of any software
licence in respect of software provided to CCS by the Customer to be
installed on a Customer's computer.
11.2 The Customer hereby warrants that it
has a valid licence in respect of such software and shall indemnify CCS
against any loss, damage, costs, harm or other expense whatsoever arising either
directly or indirectly as a result of CCS installing software at the
request of the Customer.
12.0 Cancellation
12.1 If,
through circumstances beyond the control of CCS, CCS is unable to effect
delivery or provision of goods or services, then CCS may cancel the
Customer's order (even if it has already been accepted) by notice in writing to
the Customer.
12.2 If the Customer gives less than 4 hours notice to CCS
to cancel any request for on-site service, then CCS may charge a
cancellation fee of 39 for the loss and damage caused.
14.0
No representation or reliance
14.1 The Customer acknowledges that
neither CCS nor any person acting on behalf of CCS has made any
representation or other inducement to it to enter into these Conditions, except
for representations or inducements expressly set out in these
Conditions.
14.2 The Customer acknowledges and confirms that it does not
enter into these Conditions in reliance on any representation or other
inducement by or on behalf of CCS, except for representations or inducements
expressly set out in these Conditions.
14.3 Without limiting the generality
of clauses 14.1 and 14.2, Customer understands and hereby confirms that:
(a)
its decision to enter into these Conditions was, and is, not based on any
promise, representation, statement, warranty or undertaking made or given
by CCS or any person on its behalf in relation to the capacity, uses or
benefits that might or would be derived or obtained from the goods or services,
except as expressly set out in clause 8, and
(b) Customer has relied on its
own skill and judgement in deciding to purchase and acquire the goods and
services.
15.0 Entire Agreement
15.1 To the extent
permitted by law, in relation to its subject matter, these Conditions:
15.1.1
embody and constitute the entire legal and contractual relationship of the
Parties, including the entire terms agreed by the Parties; and
15.1.2
supersede, replace and terminate by mutual consent any prior written or oral
representations, negotiations, understandings, agreements or contracts between
the Parties.
16.0 Governing law
16.1 This Agreement
is governed by and must be construed according to the law applying in
England. The Parties hereby irrevocably submit to the exclusive
jurisdiction of the courts of England.
